The Dream Team

Our Origin

Today, our team is trusted to design apps and websites for some of the biggest brands in the world. In fact, you likely interact with our work on a weekly basis. But it wasn't always this way...

In 2008, when Steve Jobs opened the App Store to third-party developers, we saw a mobile tech boom on the horizon and founded ORA Interactive, one of the pioneering digital agencies dedicated to helping companies launch mobile apps. While the earliest years of the App Store were experimental at best, we persevered and were perfectly positioned to ride the impending wave.

In 2011, Uber's rise prompted global leaders to rethink digital strategies for their own businesses, propelling ORA into the C-suite of major corporations seeking help with launching their own disruptive products. Our business exploded from that point, ultimately leading to our acquisition by global software provider Amdocs (NASDAQ: DOX) in 2018.

Despite our success, agency vendors like us were often still limited to specific project types until the pandemic forever blurred the lines between in-house and external teams. This transformation led to the birth of ARRO Labs, where we're poised to revolutionize product development with our hybrid delivery approach. Part building and part teaching, we work alongside your team rather than for it.

From enterprise websites to mobile apps, our full-stack team has been behind press-worthy product launches that have shaped the digital landscape for over a decade.

We look forward to continuing that journey with you.

400 N Peoria, the last ORA building
35 East Wacker, the first ORA office
Our pedigree in mobile development
Self-service is our service - digital displays and interactive signage too!

Our Team

At our core, we share one unifying belief: experience matters. It's the experience we craft for your customers, the experience our team members bring to fulfilling promises, and, above all, the experience you have working with us. Experience is our compass.

That's why we've meticulously curated a diverse group of talented individuals who are not just skilled but deeply passionate about their craft. We don't see doing the work as enough; we thrive on reigniting our client's passion for the work as well.

Meet the creative minds behind the scenes - the individuals dedicated to prioritizing your success. Get to know the faces behind the magic and discover how we're committed to making your journey with us a memorable experience.

  • Tess Rethore

    Tess Rethore

    Head of Product

    Tess is a seasoned product leader with over 12 years of product management experience, driving strategy and delivery across in-house roles and, for the past 8 years, advising organizations from startups to large enterprises.

  • Kathy Hlavac

    Kathy Hlavac

    Head of Research and Design

    Kathy is an expert design leader and Savannah College of Art & Design grad adept at UX, UI, visual design and the ultra critical experience research.

  • Andrew Nieman

    Andrew Nieman

    Managing Principal

    After in-house roles at global outfits like JLL and William Blair, Andrew led Client Success at Ora Interactive, projekt202 and Amdocs, transforming digital experiences for major global brands over the past decade.

  • Marc Doering

    Marc Doering

    Head of Tech

    Marc is a seasoned digital product developer with deep expertise in web and mobile technologies, enterprise stakeholder collaboration, and strategic planning—shaped by roles at Accenture, his own agency Swiftkick and Zen Business.

  • Kiley Sather

    Kiley Sather

    Senior Product Manager

    Kiley has 12+ years of experience transforming complex ideas into digital products, specializing in product strategy, hands-on execution, and building long-term client relationships that drive meaningful results.

  • Max Paulson

    Max Paulson

    Principal Engineer

    Max is an expert level engineer versed in mobile and web architecture and development as well as overseeing technical delivery standards and quality, bringing both insight and technical rigor to every stage of the software delivery process.

  • Claudia Mak

    Claudia Mak

    Senior Experience Designer

    Claudia is a UX strategist who untangles complex user journeys—combining research, systems thinking, and visual storytelling to map problems and design solutions that separate brands from the pack.

  • Leah Youk

    Leah Youk

    Senior Visual Designer

    Leah is a multidisciplinary visual designer who turns wires into wonders—blending UI design, 3D motion graphics, and storytelling to craft engaging and visually striking digital experiences across platforms.

  • Andre Sugai

    Andre Sugai

    Partner

    Andre is an MIT alum with over 18 years of experience leading digital transformations and technology strategy for some of the world's most recognizable brands, including Bell Canada, Toyota, HBO, and Southwest Airlines.

  • Mike Kelly

    Mike Kelly

    Strategic Advisor

    A pioneer in mobile app development, Mike founded ORA Interactive in 2009 and scaled it into one of the Midwest's top digital agencies before selling to Amdocs (NASDAQ:DOX) in 2018.

Make things that matter.